Terms and Conditions

For those of you who love the legal nitty gritty, you've come to right page! Read on for our full purchase terms and conditions.

These Terms

Australian Health and Nutrition Association Limited trading as Sanitarium Health Food Company (Sanitarium) owns and operates this website. These terms apply to your use of the website, any product purchase and any product review. You agree to be bound by these terms.

If you do not agree to these terms, please do not use this website.

Check back in

We want you to keep coming back and plan to keep updating our website with new info, tips and inspo. We may need to amend these terms from time to time and recommend you check back in here to review these terms regularly. Any changes will only apply to your use of the website after the changes have been published. If any terms are found to be unenforceable, you agree that the rest remain in full force and effect.




Our website is important to us. The material on this website is protected by copyright under the laws of Australia and, under international treaties, the laws of many other countries. Except for your own personal use, do not copy, communicate, adapt, transfer or distribute any of the contents without checking and obtaining our written permission first. No trade mark displayed on this website may be used in any way without prior written permission.

Competitions and promotions

We might publish certain competitions, offers, programs or promotions on our website. We will always set up a dedicated space for any applicable T&Cs so make sure you check those terms before entering or participating. We will sometimes add, remove, alter or amend competitions or promotions on our website as permitted by applicable laws.

Third party content

We may provide third party links or third party content for your convenience and information only. We are not responsible for the content on third party websites linked to our page. We do not endorse any third party content and recommends you familiarise yourself with all website terms before using any linked pages.


Use of this website is at your own risk. We cannot guarantee that any data or program available on this website (or any linked website) is free of viruses, spyware or other dangerous content. It is your responsibility to make sure you have the equipment and ability to access this website safely.



Account registration

To purchase our products you may decide to set up an account and be logged in using a valid email address. You are responsible for ensuring that your account details are accurate and up to date, and for keeping your account details and password confidential.


You can place an order by following our website prompts. We only accept orders from Australia. We reserve the right to accept or reject your order for any reason, including if the requested product is not available, there is an error in the price or product description on this website or an error in your order. Each order that we accept results in a separate binding agreement between us for the supply of that product on these Terms. If we reject an order placed through the Website, we will endeavour to notify you of that rejection as soon as possible.


  • All prices are in Australian dollars and are inclusive of any applicable goods and services tax.
  • We accept payment via debit or credit card (Visa or Mastercard).
  • You will be charged during the purchasing process and prior to delivery. If we are unable to charge your credit or debit card due to insufficient funds or other errors your order will be cancelled.


  • We will deliver products via Australia Post or another carrier to the Australian delivery address you have nominated in your order.
  • Once your order is dispatched, it is not possible to change your nominated delivery address.
  • You will receive a tracking number via email once your order has been dispatched. If you are not home to receive your order it will be taken to the nearest Post Office for safekeeping and you will need to collect it.Alternatively, if you have chosen to receive unattended delivery, we will leave your order in a suitable spot at your nominated delivery address.
  • Delivery times may vary depending on the carrier and delivery address. We recommend allowing at least 7 business days for delivery.
  • Delivery fees will be communicated to you before you place your order and must be paid at the same time and in the same manner as you pay for your order.
  • Risk in products passes to you on the date and time of delivery to the delivery address nominated in your order (including for unattended deliveries). You are responsible for the safe-keeping of your order once it is left at your nominated address.
  • You warrant that the person receiving products at your nominated delivery address is authorised by you to do so.

Changing or cancelling orders

Once you have placed an order it is not possible to change or cancel the order or your payment method. This is because of the timeframe in which your order is picked and packed for delivery.

Out of stocks and substitution

If you place an order for a product that is out of stock or unavailable, we will endeavour to notify you as soon as possible and arrange either a refund or supply of a substitute product.  

30 Day Money Back Guarantee

You have 30 days from the date of purchase to claim a refund of up to two (2) meal replacement shake products from your first order from pb nutrition.

To lodge a claim, please send us an email with your proof of purchase to CustomerRelations@sanitarium.com.au or call us on 1800 673 392 and our Customer Service team will provide you with instructions to help you make a claim.

Please ensure you keep hold of the product and follow our team’s instructions to submit the claim and post the physical product(s) in original product packaging back to us within 30 days of being provided your Return number.

You are responsible for all postage and costs associated with returning the product. We are not responsible for any misplaced or undelivered returns and recommend you use delivery confirmation methods when shipping.

Refunds will be credited to the card used to purchase the product. While we will promptly action eligible refunds, please note that it may take 30 days or more in processing time depending on your financial institution.

Incomplete, indecipherable or illegible claims will not be valid. If you have not complied with these Terms or if, in our opinion, you are trying to obtain benefits you are not reasonably entitled to, your claim will not be accepted. We reserve the right to change these terms or discontinue our 30 Day Money Back Guarantee offer at any time. Our 30 Day Money Back Guarantee is in addition to, and does not replace or limit your statutory rights including under the Australian Consumer Law.

Returns and refunds

Please choose carefully as, subject to the 30 Day Money Back Guarantee terms above, we do not offer refunds or returns for change of mind, personal preference or incorrectly purchased products.

If you receive a damaged product, you can make a claim for a refund or replacement. To lodge a claim, please send us an email with a clear photo of the damaged product to CustomerRelations@sanitarium.com.au or call us on 1800 673 392. Please ensure that you keep hold of any damaged products until we advise that they can be discarded.

Our products come with guarantees that cannot be excluded, restricted or modified under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law if we breach a consumer guarantee.

Personal use only

You may only use the Website for personal purposes unless we provide written consent otherwise. You are not permitted to purchase any of our products for resale to a third party for retail, wholesale or trade purposes without our prior written consent.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded, restricted or modified under the Australian Consumer Law. For major failures with a good, you are entitled to choose a refund or replacement. If a failure does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund of the price paid for the goods and to cancel any contract for the service and obtain a refund of any unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage from a failure in the goods or service.


Without excluding, restricting or modifying any rights and remedies you may be entitled to under the consumer guarantee provisions of the Australian Consumer Law, you acknowledge and agree that we are not liable for any loss or damage (whether direct, indirect, special, punitive, incidental, consequential or otherwise) arising out of or in connection with these Terms in contract, tort, under statute or otherwise, unless such loss or damage is caused by our own negligence, willful misconduct or fraud. Our liability to you for any loss or damage of any kind arising out of these Terms (whether in contract, tort (including negligence), under statute or otherwise) is reduced to the extent that you cause or contribute to the loss or damage.



Materials and Content

By submitting any materials or content to Sanitarium via this website or any product review service offered, you promise (representing and warranting) and agree that:

  • you are at least 18 years old;
  • the details you submit are true and correct, and not known by you to be false, inaccurate or misleading;
  • you are the sole owner and have all necessary rights, consents and licenses to submit and publicise the materials or content and grant the rights required by these Terms;
  • any submission by you will not be unlawful, defamatory, hateful, offensive, unlawfully threatening or harassing;
  • you were not compensated by any third party or granted any compensation or consideration; and
  • you will not include any third party contact details, phone numbers or personal information.


We want to hear what you think, but we also have responsibilities to keep this a safe space. Any materials or content you submit may be changed, condensed or deleted if we reasonably consider it to be in violation of content guidelines or any other provision of these Terms. We cannot guarantee that you will be able to edit or delete any material or content you have submitted. Ratings and written comments are generally posted in a timely manner, however we reserve the right to remove or refuse to post any submission including if we reasonably consider the post to be in breach of these Terms or other applicable content guidelines. You acknowledge that you are solely responsible for the contents of your submission.


If you post any material or content on our website, you grant us and our agents, affiliates and assignees an irrevocable, perpetual, sublicensable, royalty-free, worldwide licence to use, adapt and modify that content without compensation, attribution or liability. You promise and warrant you have the full authority to grant these rights.




We may stop making the Website available without prior notice. If we cease operating the Website, any orders already submitted by you and accepted by us will not be affected unless the relevant products are no longer available or we are prevented from supplying those products (in which case we will notify you and provide a full refund).


We use best endeavours to ensure, but we do not warrant, that any information provided on the Website is accurate, complete, reliable, current or error free. To the full extent permitted by law, and subject to your consumer guarantee rights under the Australian Consumer Law which cannot be excluded, you acknowledge that the Website is provided “as is” and that no warranties, whether of merchantability, fitness for a particular purpose or otherwise, are made by Sanitarium in relation to the products, this website or these Terms.


You agree to indemnify and hold Sanitarium harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown and including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law, these Terms or the rights of a third party in connection with your use of the website or any content that you submit to us, except to the extent that such claim, demand or damage is caused or contributed to by Sanitarium.. .


We collect and use your personal information in accordance with our Privacy Policy which forms part of these Terms.

By submitting your personal information in connection with your account and/or order, you agree that we may use your personal information to contact you about your account/order or for other administrative purposes and for any other purpose permitted or required by law. Our Privacy Policy provides further details on the way we may collect and use personal information about you.

If you have consented, we may also use your personal information (eg email address) to send you electronic marketing materials about our goods and services.

Applicable law

Sanitarium operates this website from its offices in Australia. The laws of New South Wales govern these terms.

Global notice

We make no representation that this website complies with any laws outside of Australia, even if you are accessing this page from another country.


Thanks again for stopping by! We hope you enjoy your time on our website… and enjoy our pb nutrition products too!